Customer Support
AGSI understands the importance of providing a comprehensive support plan to ensure our customer’s investment in our products is protected. Our Customer Support Team includes GIS and industry specific specialists who are trained to address support issues effectively and have the experience to quickly determine the appropriate call resolution.
Customer satisfaction is critical to the on-going success of any support plan and AGSI has put in place a set of customer feedback and monitoring processes to facilitate the call management and call review process.
Logging a Service Call:
In order to properly manage and successfully resolve support issues all calls must be logged with AGSI Customer Support Team. Currently, there are two ways to log a support call:
- Call our Toll Free Number at (866) 274-2474
- Email our support team at Support@agsi.ca
All logged calls will be monitored by our Director of Customer Support to ensure the proper attention and escalation procedures are enforced when necessary.
Web Support Portal:
In order to better serve our customers AGSI will be launching its new Web Support Portal in the very near future. The Web Support Portal will enable our customers to:
Log a Request for Service,
Monitor the Service Call Activity,
Generate or Review Call History Reports,
Access the Support Knowledge Base,
And much more.
Support Window:
Our standard support window covers normal business hours (9:00 am – 5:00 pm), excluding weekends and statutory holidays.
